Privacy Policy

1. Introduction

Trent ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit our website [[https://ternt.energy](https://ternt.energy)] (the "Website") and use our services. We process your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for your personal data is:

Trent
hello@trent.energy

3. Personal Data We Collect

We may collect the following types of personal data from you:

  • Contact Information: Name, email address, phone number, address (if provided).
  • Usage Data: Information about how you use our Website, including pages visited, time spent on pages, links clicked, and browser type.
  • Technical Data: Your IP address, device information, operating system.
  • Communication Data: Records of your correspondence with us.
  • Any other information you voluntarily provide to us.

4. How We Collect Your Personal Data

We collect your personal data in the following ways:

  • Directly from you: When you fill out forms on our Website (e.g., contact forms), subscribe to newsletters, or communicate with us via email or phone.
  • Automatically: Through cookies and similar tracking technologies when you browse our Website. You can manage your cookie preferences as outlined in our Cookie Policy (if applicable).
  • From third parties: We may receive limited personal data from third-party service providers (e.g., analytics providers).

We utilize cookies and similar tracking technologies to enhance user experience, analyze website traffic, and manage user preferences. These technologies include:

  • Klaro Consent Manager: This tool manages user consents for various services, ensuring that no non-essential cookies are set without explicit user approval. Consent decisions are stored anonymously, either in cookies or the browser's localStorage, and include information such as the services consented to, the type of consent decision, and the URL where consent was collected.
  • Google Analytics: We use Google Analytics to collect anonymized data about website usage, helping us understand user interactions and improve our services. Google Analytics employs cookies to gather information such as pages visited, time spent on pages, and other relevant metrics. We have implemented IP anonymization to ensure that your IP address is truncated within the European Union before being transmitted to Google's servers.

5. Purposes of Processing Your Personal Data

We process your personal data for the following purposes:

  • To provide and maintain our Website and Services.
  • To respond to your inquiries and provide customer support.
  • To send you newsletters and marketing communications (only with your explicit consent, where required by law).
  • To analyze Website usage and improve our Services.
  • To ensure the security of our Website and prevent fraud.
  • To comply with legal obligations.

6. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases under GDPR:

  • Consent: You have given us explicit consent to process your personal data for a specific purpose (e.g., marketing communications). You have the right to withdraw your consent at any time.
  • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests (e.g., improving our Website and Services, ensuring security).
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

7. Sharing Your Personal Data

We may share your personal data with the following categories of recipients:

  • Service Providers: Third-party companies that provide services on our behalf (e.g., website hosting, analytics, email marketing). These providers are contractually obligated to protect your personal data.
  • Business Partners: Only with your explicit consent or when necessary to provide a specific service you have requested.
  • Legal Authorities: When required by law or legal process.
  • Other Parties: In connection with a merger, acquisition, or sale of all or a portion of our assets (you will be notified of any such change).

8. International Transfers of Personal Data

If we transfer your personal data to countries outside the European Economic Area (EEA) that do not have data protection laws deemed adequate under GDPR, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • The right to access: You have the right to request access to the personal data we hold about you.
  • The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • The right to erasure ("right to be forgotten"): You have the right to request that we delete your personal data under certain circumstances.
  • The right to restriction of processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
  • The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • The right to object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
  • Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
  • The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
  • The right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a data protection authority in the EEA if you believe that our processing of your personal data infringes GDPR.

10. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, and regular security assessments.

11. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

12. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Please refer to our Cookie Policy (if applicable) for more information about the cookies we use and how you can manage your preferences.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date to **Saturday, May 3, 2025**. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, or if you would like to exercise your GDPR rights, please contact us at:

Trent
hello@trent.energy